FAQs

How does ordering work?
Every product is baked fresh and hand-packed to order, we don't hold pre-made stock. We bake and dispatch three times a week: Monday, Wednesday, and Friday.

When do I need to order by?
To make a dispatch day, place your order by 9pm the night before (Sunday for Monday, Tuesday for Wednesday, Thursday for Friday). Orders placed after a cutoff automatically move to the next dispatch day.

How is my order shipped?
We ship via New Zealand Couriers, with separate rates for North Island and South Island. Delivery typically takes 1-3 business days from dispatch, depending on your location.

How often does the flavor lineup change?
Four flavors are always available: Farmhouse Chocolate Chip, Old Mill Triple Chocolate, Hazelnut Harvest, and Golden Biscoff. A fifth flavor rotates in every couple of weeks, follow us on Instagram to see what's coming up.

Do you cater for weddings, events, or corporate gifting?
Yes, see our Gifting & Events section for details, or reach out through our Contact page to start a custom order.

Do you deliver nationwide?
Yes, throughout New Zealand via courier, with pricing based on North Island or South Island delivery. Local pickup may also be available, check at checkout.

What if something arrives damaged or wrong?
Contact us within 48 hours of delivery with a photo, and we'll sort a replacement or refund. Full details are in our Refund Policy.

Do your cookies contain allergens?
Yes, see our full Ingredients & Allergens page for a complete breakdown by flavor.